I had to find a new hair salon because over the course of calling them over 2 weeks, they did not answer the phone. When I finally did talk to someone, they said they were booked out for weeks and sounded like they wanted me off the phone/didn’t offer me the closest date I could make an appointment. It ended up being a blessing and I found a great spot elsewhere. When I have gone here, one of the stylists grabbed a chunk of my hair with damage and said “what is this?” And then dropped it like it was a dirty sock.